A Fraud Warning From Rogers That Applies To Everyone
This was an e-mail I received was from Rogers this week. This is a good warning for anyone that uses ANY cell phone provider. Please be careful.
FRAUD ALERT: Protect yourself from mobile device scams Device fraud scams are on the rise, and we want to help protect you. Rogers will never call to ask you to return a device. Do not fall for these scams. Fraudsters pretending to be from Rogers may contact you with offers for a new mobile device. Once the device is shipped, fraudsters will call and ask you to return the device using a return label they provide. They may even arrange a courier to pick it up. Here’s how the scam works: Unsolicited Call: You receive an unsolicited call from someone claiming to be from Rogers. They will offer you an exclusive deal that includes a new device. Order Process: The scammer may ask you to place the order directly through our website or place the order on your behalf through our call centre by getting information from you about your account, such as email, address and one-time passcodes. Call Back: While the device is in transit, the scammer calls back claiming there was a shipping mistake or an error with applying the discount. Return Tactic: They instruct you not to open the package and to ship it back using a shipping label or QR code they provide. The label routes the device directly to the scammer and not Rogers. They may even send a courier to collect the package directly from you. The Result: You are left covering the cost of a device or tablet no longer in your possession. Please be aware:  Rogers will never call to ask you to return a device that was shipped to you and will never send anyone to pick-up a device. Rogers will never tell you that you cannot open your package. Our shipment packages include a fraud warning. If, for any reason, you need to return the device, please call Rogers and only use a return label you requested from Rogers. If someone asks you to return a device, or you think you may be targeted by this scam, please contact us at 1-866-727-2141 before taking any action. |
