Introduction: As a business owner, one of the most crucial aspects of ensuring longevity and control is diligently taking care of your own business. This includes having a firm grasp on your fundamental digital assets. I recently encountered a former client – whose services I was in the process of discontinuing – who shockingly didn’t…
Show Summary This podcast episode of the SDM Show, hosted by Rob Cairns, features a discussion with Jeff Greenfield about the complexities of analytics in the modern marketing landscape. Greenfield shares his journey into analytics and highlights the limitations of relying solely on click-based metrics like Google Analytics. They explore the importance of understanding broader…
Show Summary In an episode of the SDM Show hosted by Rob Cairns, featuring Tim Nash, the discussion centers on website security, specifically addressing the crucial steps to take when a website has been hacked. They emphasize identifying the signs of a hack versus other website issues and caution against relying solely on backups for…
Show Summary The provided audio excerpt from the SDM show features a conversation between Rob Cairns and Bridget Willard about leveraging customer support interactions for marketing purposes. They discuss the proactive approach of preventing issues that lead to support tickets by anticipating customer needs and creating readily available resources. The speakers emphasize that support tickets…
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