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Begging Does Not Work Stop It Now!

I have worked in the customer service industry for a long time.  One thing I never would have done is to ask a customer for a specific rating to make a customer comment survey look good. Why even bother having a survey if your support agents are going to ask for a higher rating. Below [...]

By | 2015-02-25T07:29:42+00:00 February 25th, 2015|Business|0 Comments

CedarBrae CI is Now Part of the Solution

    Yesterday was a great day as another school has taken the step to educate its teachers on the topic of cyberbullying. Cst. Randy Arsenault  from Toronto and myself visited Cedarbrae CI where we talked to the staff about cyberbullying and the issues surrounding it. One of the real amazing discussion among many was the [...]

By | 2017-04-14T14:25:00+00:00 May 14th, 2014|#Stoptheonlinebully|0 Comments