This week I received an email from the Google Help Outs Team. It stated that Google Helpouts was closing done. The email is as follows:
We have some sad news to share with you today: Helpouts will be shutting down onApril 20th, 2015. While this announcement was just posted on our site, we wanted you to hear the news directly from us.
Since launching in 2013, Helpouts has been a home for people to connect with experts on topics they want to learn about or seek advice and solutions to everyday problems. The Helpouts community includes some engaged and loyal contributors, but unfortunately, it hasn’t grown at the pace we had expected. Sadly, we’ve made the tough decision to shut down the product.
Starting April 20th, you’ll be able to download your Helpouts history using GoogleTakeout (available until November 1st, 2015). Until then, you can email us with any questions or concerns you have about your account or take a look at these FAQs.
We want to thank you for your support—both the providers who shared their expertise with the world, and the people who needed some extra help or advice along the way. You’ve had a lot to contribute—and we’ve loved learning alongside you.
Our best wishes,
The Helpouts Team
it is time to read between the lines. Google is a publicly traded company and has a responsibility to its shareholders. Google has realized that Helpouts was not making enough money to sustain it so they are closing the service. It is that simple.
Google is so big that they have a tendency to use live products as beta testers. They often launch products and use their community to test them for them. People think Google always hits a home run. This is not the first time nor the last time a product will not be successful. Remember Buzz, Dodgeball and Wave. They all failed. For a list of failed Google products click here.
Google has had it successes and failures. Like any company failures lead to success. Please share your thoughts by leaving a comment in the box below.